Dispatch
Saving Lives Across the Region

Australia, New Zealand & PNG

GoodSAM supports emergency and out-of-hours services across Australia, New Zealand and Papua New Guinea. From cardiac arrest alerting and instant video triage to remote healthcare in some of the world’s most isolated communities, saving lives every day.

Trusted by organisations across Australia & New Zealand

New South Wales Ambulance
New South Wales Police
Ambulance Tasmania
Ambulance Victoria
South Australia Ambulance Service
Wellington Free Ambulance
Hato Hone St John Ambulance
New South Wales Ambulance
New South Wales Police
Ambulance Tasmania
Ambulance Victoria
South Australia Ambulance Service
Wellington Free Ambulance
Hato Hone St John Ambulance
Deployed Across the Region

How We Support Services

GoodSAM is embedded across ambulance, police and health services throughout Australia, New Zealand and Papua New Guinea.

Cardiac Arrest Alerting

Deployed across Victoria since 2017, NSW, South Australia and Tasmania — with many hundreds of lives saved. Alerts trained volunteers nearby to begin CPR while the ambulance is en route, tripling the chance of survival.

Instant Video Triage

Used by Ambulance Victoria for video-assisted triage, including the management of mental health patients — with peer-reviewed evidence of significant clinical benefit published in the Emergency Medicine Journal.

Remote & Rural Healthcare

In Papua New Guinea, GoodSAM provides location and video services with St John to improve triage and healthcare in some of the world’s most remote and underserved regions. Also providing remote hospital support across New Zealand’s South Island.

Policing

GoodSAM also works with police services across the region — providing instant video, location, evidence upload and multi-agency video sharing capabilities that have radically changed service delivery.

AI Scribe & Translation

Live transcription, instant translation in over 140 languages and AI-generated documentation. Speed up history-taking, report writing and patient care records — letting crews focus on the patient.

New Zealand — 5+ Years Saving Lives

GoodSAM Responders have been saving lives across New Zealand for over five years in partnership with Hato Hone St John. Instant-On-Scene Video is also used to provide remote clinical support.

See GoodSAM in Action

Watch how services across Australia, New Zealand and Papua New Guinea are using GoodSAM to save lives.

GoodSAM & Ambulance Victoria

See how GoodSAM is saving lives across Victoria

Launch Video

Ambulance Victoria

How It Works

Ambulance Victoria

Valentine’s Day

Ambulance Victoria

Survivor Story

Ambulance Victoria

Survivor Story

Ambulance Victoria

Survivor Story

Ambulance Victoria

Survivor Story

Ambulance Victoria

New Zealand Survivor

Hato Hone St John

Papua New Guinea

St John PNG — Remote Healthcare




$20.3M
saved in one year

New South Wales Police

New South Wales Police pioneered instant 000 caller video with GoodSAM. By providing better, faster and more efficient care, they saved $20.3 million in a single year.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the data that makes GoodSAM the gold standard for emergency services.

View publications

Global Case Studies: See how emergency services worldwide leverage GoodSAM to save lives.

View showcases

Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements
2 We set up your web-based dashboard
3 We support your implementation to ensure success
Contact us to get started