Instant Help

Ambulance / Police / Fire


A picture paints a thousand words. Moving video and audio, a thousand more. As used by 999 / 111 / 101 / 112 / 911 / 000 and Out Of Hours Emergency Services Around the World, GoodSAM's Instant Help platform enables emergency dispatchers and urgent care call handlers to instantly locate the caller and open their smartphone camera.

There are no Apps to download and the caller can easily show the relevant person or the surrounding scene.

Instant Location

The location of the caller is immediately conveyed along with their direction of travel and speed. (Both lat/lng and easting/northing is supported)

One Way Video

Whist the caller remains on the emergency call, the video immediately starts. Audio remains on the audio call. No camera is needed in dispatch/control.

Two way / Multi Way Video

Up to 250 people can join into a single call. This means you can add in a specialist or create a team discussion about a situation on the fly.

Video Forwarding

Video can be forwarded to seniors for immediate review and/or forwarded to other services.

Instant Vital Signs

we have developed an exclusive artificial intelligence system to measure pulse rate through the video.

Video Storage

There are three options for storage. No storage, in cloud or, through an API, local storage. The cloud storage has automated retention periods which can be set and modified for different videos.

RTMP Feeds

GoodSAM can handle video from any video source with an RTMP feed, this includes bodycams, drones, Go-Pros and CCTV cameras.



It has been demonstrated to alter decision making in terms of upgrading or downgrading response in 1/4 to 1/3 of all calls. A recent study with North West Ambulance Service has the following staggering statistics using GoodSAM Instant-On-Scene:

- In 93% of calls, an outcome was reached more quickly with GoodSAM video.
- 17% of calls were upgraded.
- 24% of calls were downgraded.
- 96% of dispatchers said it increased their confidence in clinical decision making.
- In 62% of cases it prevented the onward need for a face to face consultation.
- And >97% found the GoodSAM system easy to use.
- On average call times were reduced from 15 minutes to 6 minutes.

In Copenhagen, the system has been used for many thousands of calls with similar results.


London Ambulance Service

Great North Air Ambulance

Kent Sussex Surrey Air Ambulance