A revolution in emergency triage and dispatch
A revolution is about to occur in emergency call handling and triage. Until now we have relied on audio
assessment of emergencies through the emergency (999/911/000) phone number. But most calls are made from
mobile phones which have a wealth of inbuilt technology to aid triage decisions. The GoodSAM
Instant-on-Scene™ module sends a text containing a link*, that opens the caller's camera so that
the call handler / clinical advisor can see for themselves what the caller is trying to describe.
A better understanding of the clinical urgency means better resource management - faster help to those who
need it most as well as better, more confident advice to those whose situation is not urgent.
"Remote Triage" can be of the scene (e.g. number of vehicles in an accident / size of the fire) or the
patient (pale / in distress etc).
The system works across all up to date Android, Windows and Apple mobile phones. The system also locates
the caller on a map and enables additional two-way communication (for example, enabling visualisation of
The video is encrypted and not stored on the caller's phone. The stream is one to one or to multiple, with
the Ambulance Service being able to direct the stream to other emergency and HEMS services. Multiple options
are available for non-storage and storage of video. All exceed HIPAA, NHS data and governance requirements.
* with their permission - they are sent a text message which they have to click on.