GoodSAM - Instant On Scene

Trusted Partner

Deployed Across Emergency Services Worldwide

GoodSAM is trusted by ambulance services, police forces, fire agencies and healthcare organisations globally. As a proven platform, we support a wide range of critical use cases.

Instant Live Video

Call handlers open the caller’s phone camera in seconds, providing immediate visual context without any app download.

Remote Triage & Consultation

Clinicians assess patients remotely via live video, enabling faster diagnosis and reducing unnecessary dispatches.

Caller Location & Tracking

Pinpoint caller location in real time with direction of travel and speed, supporting faster resource deployment.

Third-Party Device Streaming

Stream live video from drones, bodycams and CCTV directly into control rooms and to front-line responders.

Multi-Agency Collaboration

A single video feed can be shared across all emergency services in real time — enabling joined-up situational awareness across Police, Fire and Ambulance.

AI Transcription & Translation

GoodSAM AI transcribes calls in real time and translates across 104 languages, removing communication barriers.

Zero-Rated Mobile Data

In the UK, emergency services have worked with major mobile network providers to ensure that where members of the public are invited to use the platform, there is no impact on their mobile data allowance or credit.

Capabilities

Our tools are simple to use and do not require the public to download any apps. Every feature works directly through the browser.

Instant Video

Instantly open the caller’s phone camera while maintaining the call. No apps required and no camera needed in dispatch or the PSAP.

Instant Location

The caller’s location is immediately conveyed along with their direction of travel and speed. Lat/lng, easting/northing and what3words are all supported.

Instant Media Upload

Instantly upload images and videos from anyone’s mobile phone or computer. Media can be immediately forwarded to others.

Instant Chat

For situations where the caller can’t convey an audio or video call, instant text-based chat provides a critical communication channel.

Instant Consultation

Video consult across multiple devices for diagnosis, interviews and witness statements.

Vital Signs

An exclusive artificial intelligence system that measures pulse rate through the live video feed.

AI Scribe

AI transcribes and provides summaries for emergency and secondary triage telephony and video calls, as well as on-scene interactions.

Instant Statements & Prescriptions

Send a document on the fly and obtain an on-screen real signature for download, with a confirmation copy. All date/time/IP address stamped.

Transcribe & Translate

For hard of hearing callers, words appear in English on screen. For those not speaking English, instantly translate into 104 languages.

Video Forwarding

Forward live video to nearby officers for situational awareness and instant suspect identification.

Drones, Bodycams & CCTV

Ingest video from any RTMP feed and forward to on-the-ground or nearby officers for real-time situational awareness.

Video Storage

If enabled, video is stored in-country (encrypted) with configurable retention periods — from hours to years.

Multi Agency & Major Incident

Immediately share video to provide situational awareness across police, fire and ambulance during major incidents.

Location-Based Alerting

Alert and communicate with staff or volunteers based on their location. Automatically task those nearby and share vital data with them.

Deploy Volunteers

Harness trusted volunteers for a range of tasks: missing persons, patient transport, blood donation, pharmacy delivery and community support.

Integration & Administration

Single Sign-On

Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.

Team-Based Permissions

Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.

Powerful API

Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.

View publications

Global Case Studies: See how emergency services worldwide leverage GoodSAM AI to save time and save lives.

View showcases

Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements

2 We set up your web-based dashboard

3 We support your implementation to ensure success