Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by organisations across the UK & Europe
Each layer is a product in its own right. Together they share one incident, one reference, one login and one evidence store.
GoodSAM is embedded across police, ambulance, fire and health services throughout the United Kingdom, and works with services across Europe.
The UK’s national cardiac arrest alerting system, used in partnership with ambulance services across England, Scotland & Wales. GoodSAM triples the chance of survival - and has saved thousands of lives.
Powering the NHS 111 video system and deployed in police, fire and ambulance control rooms. Open any caller’s phone camera without an app to assess, locate and guide - providing instant visual triage for emergency and non-emergency services alike.
Over 800,000 NHS Volunteer Responders on the GoodSAM platform, expanding from cardiac arrest to include elderly fallers and other community emergencies.
Rapid Video Response for domestic abuse boosts arrest, conviction and victim satisfaction rates. Instant location tracking helps find missing persons, video evidence upload supports criminal investigations, and live drone streaming aids operational deployment - with GoodSAM’s multi-agency sharing bringing services together.
Alerting and dispatching, drone footage streaming, multi-agency video sharing and AI-powered fire investigation and fire safety documentation.
Connect paramedics directly with stroke consultants, mental health teams and care of the elderly specialists - enabling live clinical assessment while the patient is still on scene.
Live transcription, instant translation in 92 languages, including Welsh, and AI-generated documentation. Speed up history-taking, report writing and patient care records - letting crews focus on the patient.
Map every defibrillator and emergency kit in your region - the data belongs to the local emergency service or authority. GoodSAM is part of a joint position statement with London Ambulance Service, the NHS London Major Trauma System and NHS England London Violence Reduction Unit.
Beyond the UK, GoodSAM works with Garda Síochána in Ireland, the Hôpitaux Universitaires de Genève, Dyrenes Beskyttelse in Denmark, Ukraine Emergency Services and Rivne Regional Council - and with the ambulance services of the Isle of Man, Jersey and Guernsey.
GoodSAM is the video system for the NHS 111 service and provides instant-on-scene video to many 999 and air ambulance services. The ability to see a patient considerably improves triage decisions - expediting the seriously unwell and downgrading those who are not. Our pathways system also connects paramedics to stroke consultants and other specialists instantly.
London Ambulance Service
Video triage for 999 calls
East of England Ambulance Service
Video Assisted CPR
South Central Ambulance Service
GoodSAM LiveLinks
London Air Ambulance
Video triage from air ambulance
KSS Air Ambulance
Live video for emergency care
Great North Air Ambulance
Instant-on-scene assessment
GoodSAM is the UK’s national cardiac arrest alerting system. A GoodSAM response is linked to tripling the chance of survival. By increasing training and responder density, we bring this survival benefit to more people every day - in partnership with the Resuscitation Council UK. Responders sign in with Microsoft, NHS.net, Google, Apple, Facebook or LinkedIn - NHS.net staff are verified straight away.
NHS Cardiac Arrest Alerting
GoodSAM’s national cardiac arrest system
NHS Volunteer Responders
800,000+ volunteers supporting communities
GoodSAM is the NHS's Volunteer platform. Over 800,000 NHS Volunteer Responders have been recruited and deployed across tasks including food and medication delivery, patient transport, vaccination support and much more. Post-Covid, roles are expanding into helping elderly fallers and assisting those in care homes.
GoodSAM provides comprehensive alerting, dispatching and video to fire services. Drone footage streams directly to firefighters on the ground. Multi-agency sharing across police, ambulance and fire is seamless because they all use GoodSAM.
BCH Fire & Rescue
GoodSAM for fire services
GoodSAM is used by the majority of UK police forces. Rapid Video Response for domestic abuse delivers a 3× higher arrest rate. Location tracking finds missing persons, evidence upload streamlines investigations, and secure drone streaming increases situational awareness.
Cheshire Police
GoodSAM in policing
Crimewatch Feature
BBC Crimewatch coverage
West Yorkshire Police
Video for policing operations
Domestic Abuse & RVR
Rapid Video Response results
FrontLine FightBack
GoodSAM in front line
Dorset Police
Efficiency improvement results
Each organisation gets its own storage in the region it chooses, encrypted at rest. Choose the United Kingdom or Europe and your recordings are stored there, with live video carried by GoodSAM’s media servers in London or Ireland.
Your identity provider. Microsoft Entra ID or ADFS sign-on, and SCIM provisioning you switch on yourself.
Least privilege. Page by page, invite type by invite type, team by team.
Every action on record. Views, downloads, shares and retention changes, on each file’s certificate.
Also available: United States, Canada and Australia.
West Yorkshire Police pioneered instant 999 caller video with GoodSAM. By providing better, faster and more efficient care, they saved £10.1 million in a single year.
What services in the region have published about GoodSAM, and the talks their teams have given.
NHS Digital Evaluation Report, North West Ambulance Service 111.
Call times were reduced from 15 minutes to 6 minutes, and in 62% of cases GoodSAM video prevented the onward need for a face to face consultation.
Read the paperSmith et al, European Heart Journal: Acute Cardiovascular Care (2021).
Being attended by a GoodSAM Responder increased the odds ratio for survival to hospital discharge by 3.15 in East Midlands and 3.19 in London.
Read the paperChurchill, 2020.
The deployment of GoodSAM in partnership with NHSE and the Royal Voluntary Service during Covid to recruit and manage 800,000 NHS Volunteers - the first scaled roll out of micro-volunteering.
Read the paperAvest et al, Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine, 2019.
Demonstrated the ease of use, reliability, patient flow and governance processes that make GoodSAM Instant-On-Scene video ideal for HEMS service deployment.
Read the paperLinderoth et al, BMC Emergency Medicine, November 2021 - Denmark.
Across 838 emergency GoodSAM Instant-On-Scene videos, video changed the assessment of the patient’s condition in 51.1% of calls and altered the emergency response in 27.5% of cases.
Read the paperLinderoth et al, Resuscitation, November 2021 - Denmark.
CPR was provided with live video in 51 out-of-hospital cardiac arrests, and video guided CPR improved hand position, compression rate and compression depth.
Read the paperTalks from the region
Project Titanium (Domestic Violence)
Rhianon Bragg and Chief Inspector James Clatworthy (BCH Police)
Virtual Officer Attendance Team (VOAT)
Chief Inspector Alan Lowry (Police Service of Northern Ireland)
London Fire Brigade - Control Room and Multi-Agency Sharing of Information
Sarah Cuthbert, Oliver Stallworthy and Simon Stretch (London Fire Brigade)
Drones and British Transport Police
Inspector Chris Fells (BTP)
Enhanced Video Response and AI
Sergeant Matt Shewbridge (Dorset Police)
Metropolitan Police - Video Appointments
Inspector Craig Went (Met Police)
Benefits Realisation
Sergeant Liz Rook and Kayleigh Templeton (West Yorkshire Police)
Military Police Use of GoodSAM
Squadron Leader David Cornick (RAF)
Password-protected - get in touch for access.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
