Dispatch
Trusted Across UK Emergency Services

United Kingdom & Europe

GoodSAM works with nearly all police forces and ambulance services, as well as many fire services across the UK. From cardiac arrest alerting to instant video triage and Rapid Video Response, GoodSAM has radically transformed service delivery across these services.

Trusted by organisations across the UK

Avon and Somerset Police
Bedfordshire Police
Cambridgeshire Constabulary
Cheshire Constabulary
Cleveland Police
Derbyshire Constabulary
Devon and Cornwall Police
Dorset Police
Essex Police
Gloucestershire Constabulary
Greater Manchester Police
Hampshire and Isle of Wight Constabulary
Hertfordshire Constabulary
Humberside Police
Kent Police
Lancashire Constabulary
Leicestershire Police
Lincolnshire Police
Merseyside Police
Metropolitan Police Service
Norfolk Constabulary
Northamptonshire Police
Northumbria Police
North Yorkshire Police
Nottinghamshire Police
South Yorkshire Police
Staffordshire Police
Suffolk Constabulary
Surrey Police
Sussex Police
Thames Valley Police
Warwickshire Police
West Mercia Police
West Midlands Police
West Yorkshire Police
Dyfed-Powys Police
Gwent Police
North Wales Police
South Wales Police
Police Service of Northern Ireland
British Transport Police
North East Ambulance Service
Yorkshire Ambulance Service
West Midlands Ambulance Service
East Midlands Ambulance Service
South Western Ambulance Service
South Central Ambulance Service
South East Coast Ambulance Service
London Ambulance Service
East of England Ambulance Service
Welsh Ambulance Services
Scottish Ambulance Service
Northern Ireland Ambulance Service
Network Rail
Norfolk Fire & Rescue Service
London Fire Brigade
Cambridgeshire Fire & Rescue
Bedfordshire Fire & Rescue
Hertfordshire Fire & Rescue
Durham & Darlington Fire & Rescue
Royal Life Saving Society
Avon and Somerset Police
Bedfordshire Police
Cambridgeshire Constabulary
Cheshire Constabulary
Cleveland Police
Derbyshire Constabulary
Devon and Cornwall Police
Dorset Police
Essex Police
Gloucestershire Constabulary
Greater Manchester Police
Hampshire and Isle of Wight Constabulary
Hertfordshire Constabulary
Humberside Police
Kent Police
Lancashire Constabulary
Leicestershire Police
Lincolnshire Police
Merseyside Police
Metropolitan Police Service
Norfolk Constabulary
Northamptonshire Police
Northumbria Police
North Yorkshire Police
Nottinghamshire Police
South Yorkshire Police
Staffordshire Police
Suffolk Constabulary
Surrey Police
Sussex Police
Thames Valley Police
Warwickshire Police
West Mercia Police
West Midlands Police
West Yorkshire Police
Dyfed-Powys Police
Gwent Police
North Wales Police
South Wales Police
Police Service of Northern Ireland
British Transport Police
North East Ambulance Service
Yorkshire Ambulance Service
West Midlands Ambulance Service
East Midlands Ambulance Service
South Western Ambulance Service
South Central Ambulance Service
South East Coast Ambulance Service
London Ambulance Service
East of England Ambulance Service
Welsh Ambulance Services
Scottish Ambulance Service
Northern Ireland Ambulance Service
Network Rail
Norfolk Fire & Rescue Service
London Fire Brigade
Cambridgeshire Fire & Rescue
Bedfordshire Fire & Rescue
Hertfordshire Fire & Rescue
Durham & Darlington Fire & Rescue
Royal Life Saving Society
Deployed Nationwide

How We Support UK Services

GoodSAM is embedded across police, ambulance, fire and health services throughout the United Kingdom.

National Cardiac Arrest Alerting

The UK’s national cardiac arrest alerting system, used in partnership with ambulance services across England, Scotland & Wales. GoodSAM triples the chance of survival — and has saved thousands of lives.

NHS 111, 999 & Air Ambulance Video

Powering the NHS 111 video system and deployed in police, fire and ambulance control rooms. Open any caller’s phone camera without an app to assess, locate and guide — providing instant visual triage for emergency and non-emergency services alike.

NHS Volunteer Responders

Over 800,000 NHS Volunteer Responders on the GoodSAM platform, expanding from cardiac arrest to include elderly fallers and other community emergencies.

Policing & Rapid Video Response

Rapid Video Response for domestic abuse boosts arrest, conviction and victim satisfaction rates. Instant location tracking helps find missing persons, video evidence upload supports criminal investigations, and live drone streaming aids operational deployment — with GoodSAM’s multi-agency sharing bringing services together.

Fire & Rescue

Alerting and dispatching, drone footage streaming, multi-agency video sharing and AI-powered fire investigation and fire safety documentation.

Specialist Pathways

Connect paramedics directly with stroke consultants, mental health teams and care of the elderly specialists — enabling live clinical assessment while the patient is still on scene.

111, 999 & Out of Hours Video

NHS 111, 999 & Out of Hours Video

GoodSAM is the video system for the NHS 111 service and provides instant-on-scene video to many 999 and air ambulance services. The ability to see a patient considerably improves triage decisions — expediting the seriously unwell and downgrading those who are not. Our pathways system also connects paramedics to stroke consultants and other specialists instantly.

London Ambulance Service

Video triage for 999 calls

East of England Ambulance Service

Video Assisted CPR

South Central Ambulance Service

GoodSAM LiveLinks

London Air Ambulance

Video triage from air ambulance

KSS Air Ambulance

Live video for emergency care

Great North Air Ambulance

Instant-on-scene assessment

Cardiac Arrest Alerting

Cardiac Arrest Response

GoodSAM is the UK’s national cardiac arrest alerting system. A GoodSAM response is linked to tripling the chance of survival. By increasing training and responder density, we bring this survival benefit to more people every day — in partnership with the Resuscitation Council UK.

NHS Cardiac Arrest Alerting

GoodSAM’s national cardiac arrest system

NHS Volunteer Responders

NHS Volunteer Responders

GoodSAM is the NHS's Volunteer platform. Over 800,000 NHS Volunteer Responders have been recruited and deployed across tasks including food and medication delivery, patient transport, vaccination support and much more. Post-Covid, roles are expanding into helping elderly fallers and assisting those in care homes.

NHS Volunteer Responders

800,000+ volunteers supporting communities

Fire & Rescue

Fire & Rescue Services

GoodSAM provides comprehensive alerting, dispatching and video to fire services. Drone footage streams directly to firefighters on the ground. Multi-agency sharing across police, ambulance and fire is seamless because they all use GoodSAM.

BCH Fire & Rescue

GoodSAM for fire services

Policing & Rapid Video Response

Police & Law Enforcement

GoodSAM is used by the majority of UK police forces. Rapid Video Response for domestic abuse delivers a 3× higher arrest rate. Location tracking finds missing persons, evidence upload streamlines investigations, and secure drone streaming increases situational awareness.

Cheshire Police

GoodSAM in policing

Crimewatch Feature

BBC Crimewatch coverage

West Yorkshire Police

Video for policing operations

Domestic Abuse & RVR

Rapid Video Response results

FrontLine FightBack

GoodSAM in front line

Dorset Police

Efficiency improvement results




£10.1M
saved in one year

West Yorkshire Police

West Yorkshire Police pioneered instant 999 caller video with GoodSAM. By providing better, faster and more efficient care, they saved £10.1M million in a single year.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the data that makes GoodSAM the gold standard for emergency services.

View publications

Global Case Studies: See how emergency services worldwide leverage GoodSAM to save lives.

View showcases

Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements
2 We set up your web-based dashboard
3 We support your implementation to ensure success
Contact us to get started