Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by police services in the UK, Australia and the USA
Each layer is a product in its own right. Together they share one incident, one reference, one login and one evidence store.
Text the caller a link. One tap and their phone camera streams into your console with their location - no app, no account. Zoom, turn on the torch and switch their camera from your desk while they stay on the call.
Six requests, one console. Video, location, files, chat, an AI agent or a video call - send one or several from the same incident.
In their own language. Invites and messages go out translated, and replies come back in English.
Recorded as evidence. Sessions can be recorded automatically, fingerprinted and certified.
Drones and bodycams stream into the same console as the caller's phone, CCTV is pulled up on demand for up to three hours, and officers stream from their own phones in the GoodSAM app.
They tap the link in a text or email and their camera is live on your screen.
Add the drone once, and whenever it streams your operators see it live.
Bodycams that stream appear beside the caller's video, live.
Put a fixed camera on screen for as long as you need it - from one minute to three hours.
Officers stream from their own phone in the GoodSAM app, and can invite others to watch.
Bring an interpreter, a specialist or a partner agency onto the same incident by video call.
Send a witness a link and their photos, videos, doorbell clips and CCTV exports arrive in the incident - up to 20 files a link, 5 GB each, including the formats CCTV recorders export.
Fingerprinted on arrival. MD5 and SHA-256 at upload, with the file's original time kept.
Virus-scanned. Nothing opens on an officer's screen until it is clean.
Straight into evidence. Every file joins your evidence store with its certificate.
Raise incidents, book units on, dispatch and follow every one from any screen - nothing to install. Each incident counts down to its response target, and assigning a unit alerts its whole crew on their phones in the same click.
Search the address, drop a pin, or text the caller a link and place them from their own phone.
Callsigns, crews and status codes - reported at the console or by radio - with the closest deployable units first.
Log entries reach the officers on the incident as messages, beside a time-stamped timeline of every response.
Mark calls as related or duplicates, and see how they connect.
The incident reference rides on every invite, recording and file it produces.
By words, type, dates, outcome, a person's details or distance from a place - retained records included.
Dispatch rules find the nearest available officers by their live location - on duty, with the right skills, within the distance you set - and alert them on their phones, breaking through silent mode for immediate incidents.
Responders, units or both. Alert individual officers, whole crews, or combine the two.
Unanswered? Passed on. An alert nobody accepts moves to the next nearest.
Tasks as well as emergencies. Routine activities and shifts, once or recurring, to officers or volunteers.
Every incident adds to your own record of who and what was involved. A caller is recognised by their number, previous calls at an address show on the incident, and warning markers travel with the person and the place.
Warning markers. Violent person, firearms history, dangerous dog, hazardous material, needles - graded, and yours to edit.
The details that matter. Vehicles with registration and VIN, phones with IMEI and SIM, weapons with serial numbers.
Relationships with certainty. Family, associates, owners and addresses - each confirmed, reported or suspected.
An officer starts lone working with a reason and how long they need, up to four hours. Miss the check-out and their phone reminds them, your safeguarding team is emailed, and the control room sees every overdue check-out.
Escalates on its own. Reminders at the due time and 15 and 25 minutes later, then an email to your safeguarding address at 35.
Where they checked in, and where they are. Maps of the check-in point beside their latest location.
Investigated and recorded. Assign yourself, add notes and mark each overdue check-out investigated.
Officers accept alerts, get a route, chat with control, stream their own camera and open the caller's live video when control shares it - on iPhone and Android, with an ID that shows who sent them.
Report on duty for the length of a shift, and control sees you on the map.
Video, location, attachment, chat or consultation requests - sent from the officer's own phone.
Record an account for AI documents, or talk across languages, without leaving the app.
Your organisation's broadcast channel, one-to-one and group chats, with voice notes.
Upload photos, video and audio with a reference, and review recordings on the move.
Where you switch it on, on-duty locations queue on the phone without signal and sync when it returns.
Deploy an AI agent by chat to a victim or witness. It asks what an officer would ask, goes deeper for more serious reports, requests photos and files, and leaves an account your templates can turn into a statement and an investigation plan.
Escalates at once. Danger now, a suspect nearby, a safeguarding concern or a request for a person - and the chat jumps to the top of the console.
Steps aside for an officer. The moment an operator types into the chat, the agent stops.
On your website too. Put an agent behind a public link and it takes reports around the clock.
Hard to trick. Every message sent to an agent is screened for prompt injection first.
Book a video call with a victim, a witness, an interpreter or a specialist - with a calendar invite and a reminder - or start one straight from an incident. Live captions are translated for each listener, and you can record, request files and send statements to sign without ending the call.
The tools of the call. Share a screen, blur the background, locate the caller, take vitals.
A transcript afterwards. A transcript PDF, and documents drafted from the recording.
Recording on your terms. Switch recording on or off mid-call, where your organisation allows it.
A pathway is a public link. Someone opens it and your on-duty team is called into a video room with them - within your opening hours, up to the number of calls you choose, with a busy message when you are full. Or put an AI agent behind the link instead.
No operator needed to start it. Up to 20 on-duty team members get a push to join the call.
Opening hours and capacity. Closed outside your hours, capped at your concurrent calls.
Pass it on. Forward a call to another team's pathway in one step.
Give officers a companion for conversations that follow a set of questions - a domestic abuse risk interview, a welfare check. It ticks each question off as it is answered in the live transcript and links straight to the moment it was heard.
Your questions, your wording. Admins write each checklist and what counts as answered.
Nothing missed. Open items stay visible until they are covered.
Ready for the write-up. A running summary to carry into the documents after the call.
Recordings are transcribed with each speaker kept apart and every line time-stamped. Flag the lines that matter, and the transcript is fingerprinted and certified with the recording it came from.
Every speaker separated. Officer, witness and interpreter, each on their own lines.
Flag what matters. Flag a line as it is said, and every console on the call sees it.
Evidence-grade. MD5 and SHA-256 on the transcript, like the file itself.
Record or upload an interview, a phone call, a video appointment, an agent chat or your own notes, and GoodSAM drafts the documents you choose - witness statements, interview summaries and transcripts, investigation plans, domestic abuse risk assessments and more - as Word files.
Templates for policing. Statements, interviews, investigation, risk, licensing and call quality - adapted to your own forms.
Any source. Recordings, video calls, uploads, typed notes and AI agent chats - including a softphone call, with your microphone and the computer's audio as two speakers.
Nothing invented. Drafts keep to what was said - a question the conversation never answered is marked "Not stated", not guessed.
Kept in-house. The speech and language models are hosted by GoodSAM on its own GPUs - no public AI API.
Send a statement, a consent form or a notice - up to 20 files, 5 GB each - to anyone by text or email and get a real signature back, with the time, the signer's IP address and device on the certificate. Send it from your recordings page, or in the middle of a video call.
Signed before or after reading. Ask for a signature to open the files, after reading them, or both.
Fields where you want them. Signatures, initials, dates and printed names on PDF, Word and image files.
Locked down when it matters. Add a password, or let them read the pages without downloading.
Auto-redact finds faces and number plates; draw and track the rest, mute the audio that names people, cut the clips you need and render a redacted copy of a video, a photo or an audio file. The original is never touched.
Blur, pixelate or black out. Areas follow the subject as it moves.
A permission of its own. Only the officers you choose can redact.
Certified like the original. Each redacted copy gets its own MD5 and SHA-256.
Every recording, upload, transcript and signed statement lands in one evidence store - encrypted, in your region, virus-scanned, fingerprinted with MD5 and SHA-256, and certified.
An encoded copy with the time burnt in. The original is kept untouched beside it.
A certificate for every file. And every invite, message and AI document - hashes, IP addresses, location, retention and every action taken.
Who sees what. Owners per file, and separate rights to view, download, redact and share.
Professional standards, kept discreet. Actions by your professional standards team are hidden from the audit trails other users see.
Choose a duration from eight hours to a hundred years, an evidential grading model or a national scheme - the UK's MOPI groups come ready-made. Reminders go out before anything is deleted, and every change is recorded.
Under investigation? Keep a file for the investigation period with one change.
Reminders first. A week before deletion - and 90, 31 and 7 days before under an evidential scheme.
Audited. Every retention change appears on the file's certificate.
New South Wales Police pioneered instant 000 caller video with GoodSAM. By providing better, faster and more efficient care, they saved $20.3 million in a single year.
West Yorkshire Police pioneered instant 999 caller video with GoodSAM. By providing better, faster and more efficient care, they saved £10.1 million in a single year.
Store on-duty locations and GoodSAM maps them as a heatmap, trails or markers over your hotspot areas - uploaded as shapefiles or drawn on the map - with each patrol's time in every area, split between in-vehicle and on foot, and activity by day, shift and hour. Kit coverage and expiry, and every file's audit trail, are in the same analytics.
Median and 90th percentile, from alert to accepted to on scene.
Invites opened, locations obtained, translations used and sessions forwarded.
Every view exports to Excel, and a reporting API feeds your own systems.
Forces across the UK use GoodSAM for caller video, video response to victims and evidence - in their own words.
Cheshire Police
GoodSAM in policing
West Yorkshire Police
Video for policing operations
Domestic Abuse & RVR
Rapid Video Response results
Dorset Police
Efficiency improvement results
Crimewatch Feature
BBC Crimewatch coverage
FrontLine FightBack
GoodSAM in front line
Live video and location with no app for the public, a command console in the browser, AI in more than 90 languages and evidence kept in your own region.
Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.
Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.
Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
