Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AITrusted by ambulance and health services in the UK, Australia, New Zealand and Canada
Each layer is a product in its own right. Together they share one patient, one reference, one login and one secure store.
Text the caller a link. One tap and their phone camera streams into your console with their location - no app, no account. Zoom, turn on the torch and switch their camera from your desk while they stay on the call with your clinician.
Six requests, one console. Video, location, photos, chat, an AI agent or a video consultation - send one or several from the same incident.
In their own language. Invites and messages go out translated, and replies come back in English.
Recorded to your policy. Sessions can be recorded automatically, fingerprinted and certified.
Switch vitals on and the caller lays the patient down with their phone flat just below the ribs. The phone's own motion sensor picks up the heartbeat and the breathing, and heart rate, breathing rate and an estimated blood pressure reach your clinician every few seconds.
Nothing to wear, nothing to install. The patient's own phone, in its browser - on video, location, photo and chat links and in video consultations.
Labelled for what it is. Blood pressure shows as an estimate, calculated from the readings - never a measurement.
Kept with the session. Readings stay on the record beside the video.
Drones and bodycams stream into the same console as the patient's phone, CCTV is pulled up on demand for up to three hours, and crews stream from their own phones in the GoodSAM app.
They tap the link in a text or email and their camera is live on your screen.
Add the drone once, and whenever it streams your operators see it live.
Bodycams that stream appear beside the caller's video, live.
Put a fixed camera on screen for as long as you need it - from one minute to three hours.
Responders stream from their own phone in the GoodSAM app, and can invite others to watch.
Bring a clinician, an interpreter or a specialist onto the same incident by video call.
Send the patient or their family a link and their photos, videos, voice notes and letters arrive in the incident - a rash, a wound, a seizure caught on camera, the medicines in the cupboard, a discharge letter - up to 20 files a link, 5 GB each.
Fingerprinted on arrival. MD5 and SHA-256 at upload, with the file's original time kept.
Virus-scanned. Nothing opens on a clinician's screen until it is clean.
Straight into the record. Every file joins your secure store with its certificate.
Raise incidents, book vehicles on, dispatch and follow every one from any screen - nothing to install. Each incident counts down to its response target, and assigning a vehicle alerts its whole crew on their phones in the same click.
Search the address, drop a pin, or text the caller a link and place them from their own phone.
Callsigns, crews and status codes - reported at the console or by radio - with the closest deployable vehicles first.
Log entries reach the crews on the incident as messages, beside a time-stamped timeline of every response.
Mark calls as related or duplicates, and see how they connect.
The incident reference rides on every invite, recording and file it produces.
By words, type, dates, outcome, a patient's details or distance from a place - retained records included.
Dispatch rules find the nearest available crews and responders by their live location - on duty, with the right skills, within the distance you set - and alert them on their phones, breaking through silent mode for immediate incidents.
Responders, crews or both. Alert individual responders, whole crews, or combine the two.
Unanswered? Passed on. An alert nobody accepts moves to the next nearest.
Transport as well as emergencies. Patient transport with a pick-up and drop-off, routine activities and shifts, once or recurring.
Every incident adds to your own record of who and where. A caller is recognised by their number, previous calls at an address show on the incident, and warning markers travel with the person and the place - so your control room can brief the crew before they arrive.
Crew-safety markers. Violence towards staff, a dangerous dog, needles, oxygen in use, hazardous material - graded, and yours to edit.
The details that matter. A key safe, the equipment at the address, a vehicle or a phone - with the fields you choose.
Relationships with certainty. Carers, family, next of kin and addresses - each confirmed, reported or suspected.
When a cardiac arrest is coded, GoodSAM alerts the nearest responders you have verified - off-duty clinicians, community first responders and volunteers - with a critical alert that sounds even on silent. The first to accept head for the patient with the nearest defibrillators on their map.
Your dispatch rules. Radius, how many responders and how long they have to accept - unanswered alerts pass to the next nearest.
Help on scene. A CPR metronome, an ID verified by your organisation and live video from the responder's phone where you allow it.
Every defibrillator on the map. Kits registered and approved, cabinet codes only for responders on an alert, reminders before pads or batteries expire.
Looked after afterwards. A post-incident report after every alert, and a welfare follow-up the moment a responder asks for one.
A community nurse, midwife or paramedic starts lone working with a reason and how long they need, up to four hours. Miss the check-out and their phone reminds them, your safeguarding team is emailed, and your Lone Working page shows every overdue check-out.
Escalates on its own. Reminders at the due time and 15 and 25 minutes later, then an email to your safeguarding address at 35.
Where they checked in, and where they are. Maps of the check-in point beside their latest location.
Live video if they need it. Where you allow it, staff stream live video with their location from the same app.
Investigated and recorded. Assign yourself, add notes and mark each overdue check-out investigated.
Crews and responders accept alerts, get a route, chat with control, stream their own camera and open the caller's live video when control shares it - on iPhone and Android, with an ID that shows who sent them.
Report on duty for the length of a shift, and control sees you on the map.
Video, location, attachment, chat or consultation requests - sent from the responder's own phone.
Record an account for AI documents, or talk across languages, without leaving the app.
Your organisation's broadcast channel, one-to-one and group chats, with voice notes.
Upload photos, video and audio with a reference, and review recordings on the move.
Where you switch it on, on-duty locations queue on the phone without signal and sync when it returns.
Send GoodDOC, a virtual clinical assistant, by SMS or email. It takes a structured history in the patient's own language, asks for photos, and leaves an account your templates can turn into a clinical summary. It never diagnoses.
Red flags escalated at once. Chest pain, signs of a stroke, a sudden severe headache, heavy bleeding, anaphylaxis, sepsis, self-harm, a safeguarding concern or a request for a person.
Steps aside for a clinician. The moment a clinician types into the chat, the agent stops.
On your website too. Put an agent behind a public link and it answers around the clock.
Hard to trick. Every message sent to an agent is screened for prompt injection first.
Book a video consultation with a patient, their family, an interpreter or a specialist - with a calendar invite and a reminder - or start one straight from an incident. Live captions are translated for each listener, and you can record, request photos and send consent forms to sign without ending the call.
The tools of the call. Share a screen, blur the background, locate the patient, take vitals.
A transcript afterwards. A transcript PDF, and an SBAR or a clinical summary drafted from the recording.
Recording on your terms. Switch recording on or off mid-call, where your organisation allows it.
Or AI Translate on one screen. Hold to talk or type, in the ambulance, at the front desk or on the ward - 92 languages, both ways.
A pathway is a public link. Someone opens it and your on-duty team is called into a video room with them - within your opening hours, up to the number of calls you choose, with a busy message when you are full. Or put an AI agent behind the link instead.
No operator needed to start it. Up to 20 on-duty team members get a push to join the call.
Opening hours and capacity. Closed outside your hours, capped at your concurrent calls.
Pass it on. Forward a call to another team's pathway in one step.
Give clinicians a companion for conversations that follow a set of questions - a triage script, a safeguarding check. It ticks each question off as it is answered in the live transcript and links straight to the moment it was heard.
Your questions, your wording. Admins write each checklist and what counts as answered.
Nothing missed. Open items stay visible until they are covered.
Ready for the write-up. A running summary to carry into the documents after the call.
Recordings are transcribed with each speaker kept apart and every line time-stamped. Flag the lines that matter - an allergy, a red flag, a safeguarding concern - and the transcript is fingerprinted and certified with the recording it came from.
Every speaker separated. Clinician, patient and interpreter, each on their own lines.
Flag what matters. Flag a line as it is said, and every console on the call sees it.
Certified. MD5 and SHA-256 on the transcript, like the file itself.
Record or upload a consultation, a phone call, a video appointment, an agent chat or your own notes, and GoodSAM drafts the documents you choose - an SBAR, a clinical summary as a narrative or as bullet points, a scored clinical audit and more - as Word files, drafted from the transcript alone.
Templates for health. SBAR, clinical summaries and the 28-question Clinical Audit Review - and your own forms, from a handover to a discharge letter, built on your Word document.
Any source. Recordings, video consultations, uploads, typed notes and AI agent chats - including a softphone call, with your microphone and the computer's audio as two speakers.
Nothing invented. Drafts keep to what was said - a question the conversation never answered is marked "Not stated", not guessed.
Kept in-house. The speech and language models are hosted by GoodSAM on its own GPUs - no public AI API.
Send a consent form, a care plan or a letter - up to 20 files, 5 GB each - to anyone by text or email and get a real signature back, with the time, the signer's IP address and device on the certificate. Send it from your recordings page, or in the middle of a video consultation.
Signed before or after reading. Ask for a signature to open the files, after reading them, or both.
Fields where you want them. Signatures, initials, dates and printed names on PDF, Word and image files.
Locked down when it matters. Add a password, or let them read the pages without downloading.
Auto-redact finds faces and number plates; draw and track the rest, mute the audio that names the patient, cut the clips you need and render a redacted copy of a video, a photo or an audio file - for teaching, a complaint or a clinical review. The original is never touched.
Blur, pixelate or black out. Areas follow the subject as it moves.
A permission of its own. Only the people you choose can redact.
Certified like the original. Each redacted copy gets its own MD5 and SHA-256.
Every recording, upload, transcript, document and signed form lands in one secure store - encrypted, in your region, virus-scanned, fingerprinted with MD5 and SHA-256, and certified.
An encoded copy with the time burnt in. The original is kept untouched beside it.
A certificate for every file. And every invite, message and AI document - hashes, IP addresses, location, retention and every action taken.
Who sees what. Owners per file, and separate rights to view, download, redact and share.
Professional standards, kept discreet. Actions by your professional standards team are hidden from the audit trails other users see.
Choose how long each kind of record is kept - from eight hours to a hundred years. Reminders go out before anything is deleted, and every change is recorded.
Reminders first. A week before deletion - and 90, 31 and 7 days before under an evidential scheme.
Raised, never quietly shortened. A file's retention can be extended - not cut short behind anyone's back.
Audited. Every retention change appears on the file's certificate.
San Antonio Fire Department pioneered instant 911 caller video with GoodSAM. By providing better, faster and more efficient care - including televideo CPR through bystanders' hands - they saved the City $11.1 million in a single year.
Response times by stage, coverage gaps and cardiac arrests; responder locations as a heatmap, trails or markers over your own areas - uploaded as shapefiles or drawn on the map; video sessions, consultations, translations, kits and welfare requests - by day, by team and by responder. Every file's audit trail is in the same analytics.
Median and 90th percentile, from alert to accepted to on scene.
Links opened, locations obtained, translations used and consultations held.
Every view exports to Excel, and a reporting API feeds your own systems.
Ambulance services and air ambulances use GoodSAM for video triage, video-assisted CPR and cardiac response - in their own words.
London Ambulance Service
Video triage for emergency calls
East of England Ambulance Service
Video Assisted CPR
South Central Ambulance Service
GoodSAM LiveLinks
London Air Ambulance
Video triage from air ambulance
Ambulance Victoria
How GoodSAM works
Hato Hone St John
A survivor's story, New Zealand
Live video and vitals from the patient's own phone, responders and crews alerted in seconds, AI in more than 90 languages and records kept in your own region.
Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.
Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.
Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.
We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
