GoodSAM - EMS, Ambulance & Health

Clinical & Operational Impact

Transforming Patient Care

GoodSAM is trusted by ambulance services, hospitals and health systems worldwide. Our platform supports clinicians across the full patient pathway - from the initial emergency call through to specialist consultation and follow-up.

Cardiac Arrest Alerting

GoodSAM triples the chance of survival from cardiac arrest. Used around the world with thousands of lives saved, our highly governed system alerts nearby members of the public and off-duty professionals alike - based on the geolocation of volunteers in close proximity to the patient.

Remote Clinical Triage

Clinicians can visually assess patients via live video during emergency calls - enabling better triage decisions and guiding bystanders through life-saving treatment.

Specialist Pathways & Consultations

Connect paramedics directly with specialist teams and hospital consultants in real time - for example, enabling live stroke triage with a consultant neurologist whilst the patient is still on scene.

AI Scribe & Documentation

Automatically transcribe and generate templated summaries for emergency calls, video consultations and on-scene interactions - reducing clinician admin burden.

Lone Worker Safety

Protect staff visiting patients in their homes - such as midwives and community nurses - with instant located live-streaming body-cam and safety alerts.

Multi-Agency Collaboration

Share live video and information seamlessly across Ambulance, Police and Fire during major incidents for joined-up situational awareness.

Live Video from Emergency Callers

Open the camera on any caller's phone without needing an app - giving dispatchers and clinicians immediate eyes on the scene to determine which resources to deploy, guide bystanders through treatment, and accurately locate the caller using GPS.

Capabilities

A comprehensive toolkit for modern healthcare - from first contact through to clinical documentation and follow-up. Every feature works directly through the browser.

Instant Video

Open the caller's phone camera whilst maintaining the emergency call. Clinicians can visually triage and guide bystanders through treatment - no app required.

AI Scribe

Automatically transcribe and generate templated clinical summaries from emergency calls, video consultations and on-scene interactions.

Image & Video Upload

Request photos and videos the caller has already captured - a recorded seizure, a rash, a mechanism of injury - for immediate clinical review.

Instant On-Scene Location

Pinpoint and track the caller's location in real time via a simple text message, ensuring first responders reach the scene with accuracy.

Multi-Way Video Consultation

Bring together the patient, next of kin, GP and specialist clinicians in a single video consultation to make the best decisions - no app required.

Pathways

Route a video call directly to a specialist team - stroke, mental health, care of the elderly - ensuring the right clinician is engaged from the outset.

Alerting & Dispatching

Integrate with CAD systems or operate independently to alert volunteers and dispatch staff via their mobile devices in real time.

Lone Worker Safety

Protect staff visiting patients in their homes with instant located live-streaming body-cam, safety alerts and real-time visibility for coordinators.

Vital Signs

Our exclusive AI measures pulse rate and respiratory rate remotely through the video feed - no wearable devices or physical contact required.

Instant Transcription & Translation

Transcribe and translate in real time across 140+ languages, with words appearing as on-screen subtitles. No app needed.

Drones, Bodycams & CCTV

Ingest live video from any RTMP feed - drones, bodycams or CCTV - and relay directly to clinicians and coordinators on the ground.

Video Storage

All video is stored encrypted and in-country, with configurable retention periods from hours to years. Fully compliant with healthcare data regulations.

Multi-Agency / Major Incident

Share live video from drones, phones and CCTV across Ambulance, Police and Fire seamlessly during major incidents.

Location-Based Alerting

Alert and task staff or volunteers based on their real-time location. Automatically notify those nearby and share critical patient information.

Deploy GoodSAM Volunteers

Mobilise trusted volunteers for cardiac response, patient transport, blood donation, pharmacy delivery and community support.

Integration & Administration

Single Sign-On

Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.

Team-Based Permissions

Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.

Powerful API

Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.

View publications

Global Case Studies: See how ambulance services, hospitals and healthcare agencies worldwide leverage GoodSAM to enhance clinical outcomes and save lives.

View showcases

Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements

2 We set up your web-based dashboard

3 We support your implementation to ensure success