GoodSAM Dispatch

Smart, Geo-Located Dispatch for Staff, Volunteers, or Both

GoodSAM Dispatch enables organisations to locate, alert and coordinate resources in real time. Whether you are dispatching employees, volunteers, or a blended model, GoodSAM provides a secure, auditable way to get the right people to the right place, fast.

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Intelligent Dispatch

Dispatch the Right Resource, Automatically

Configurable automation and flexible workflows to match how your organisation operates — from urgent response to planned activity.

Custom Dispatch Rules

Create rules per incident type that automatically determine alerting radius, required number of resources, escalation tiers, and required skills.

Custom Outcomes per Rule

Define outcome options responders record when completing each dispatch rule — e.g. “Resolved on scene”, “Resolved remotely”, “No access”, “Escalated”, “Unable to complete”, or your own terminology.

Incident Log Messaging

Two-way communication between dispatchers and responders, supporting updates, task instructions, notes and status changes throughout an incident.

Real-Time Resource Tracking

Resources using the Responder app are tracked in real time (subject to policy and permissions), giving dispatchers visibility of location and availability.

Critical Notifications

For time-critical incidents, Critical Notifications break through silent mode so the alert is always heard — increasing response speed when seconds matter.

Immediate & Routine Work

Push immediate incidents to nearby resources instantly, or let routine tasks be self-served from a queue sorted by distance.

Secure, Audited & Reportable

Fully audited activity across dispatch and response actions. Secure access and permissions aligned to your operating model. Management information reporting for performance oversight, demand analysis, compliance and continuous improvement.

Supported Incident Types

Configure dispatch workflows around the activity types your organisation needs.

Immediate Activity

Urgent incidents requiring fast-time action. Push alerts to the nearest suitable resources based on location and skills.

Immediate Transport

Request a resource to move someone or something from A to B with real-time tracking throughout the journey.

Routine Activity

Tasks self-served from a queue, geo-located and sorted by distance so resources can pick up work efficiently.

Scheduled Transport

Planned journeys booked in advance with pickup, destination and timing managed through the dispatch dashboard.

Shift

Planned duty periods and availability management, enabling dispatchers to see who is on-shift and deployable.

GoodSAM Responder App

Resources receive alerts, accept tasks, update status and share location through the Responder app — giving dispatchers real-time visibility throughout.

Integration & Administration

Single Sign-On

Automate user lifecycle management with SCIM and OAuth 2.0, ensuring secure, plug-and-play compatibility with Microsoft Azure or your preferred SSO solution.

Team-Based Permissions

Build nested team hierarchies that mirror your organisation. Easily grant supervisors cross-functional visibility to oversee data and permissions across all subordinate teams.

Powerful API

Our RESTful API eliminates data silos by integrating with your core stack and providing the extensibility to connect with any legacy or modern software you deploy.

Evidence & Showcases

Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.

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Global Case Studies: See how emergency services worldwide leverage GoodSAM AI to save time and save lives.

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Get started with a free trial

We are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:

1 We discuss your use cases and requirements

2 We set up your web-based dashboard

3 We support your implementation to ensure success