Capabilities
Every part of the response is set by your own dispatch rules - and every step is timed and visible from the console that raised the alert.
Your CAD raises the alert through the GoodSAM API the moment a cardiac arrest is coded - or an operator raises it from the GoodSAM console.
Available, verified responders closest to the patient get a critical alert that sounds even on silent. Nobody accepts in time? It passes to the next nearest.
Accepting puts the patient and the five defibrillators nearest the responder on their map, with directions a tap away and any cabinet code shown only on the alert.
A metronome keeps the rhythm, the control room messages and watches live video, and the responder’s ID card shows who has arrived to help.
The alert leaves your CAD as one authenticated API call - location, reference, message and rule - and GoodSAM starts the search straight away. Update or cancel it through the same API.
Your rule by area. Upload your own boundaries and each arrest is dispatched under the rule for where it happened.
Or raise it from the console. Operators start the same alert from GoodSAM, with no CAD in the loop.
Inside your area only. Alerts are accepted only inside your organisation’s area or its sandbox.
A dispatch rule turns your community response policy into an algorithm: who can be alerted, how far away, how many are needed and how long each has to accept. The nearest qualified responders are found from their live locations.
Only the right people. Verified, in-date, not already on another alert - and on duty, AED-competent or in the right team when the rule says so.
Nobody answers? It moves on. Halfway through the window the responder is reminded; at the end, the alert passes to the next nearest.
Partners on the same rule. Alert teams in partner organisations, or whole units, from the same rule.
Defibrillators, bleed kits, water rescue and outdoor fire equipment are registered by their owners and approved by your admins before a responder is sent to them.
The detail that matters at 3am. Opening hours, access, and a cabinet code only alerted responders see.
Expiry, chased for you. Reminders 30 and 7 days before pads, child pads or a battery expire - your organisation copied.
Guardians assigned. Approve, reject or hand a kit to a guardian from the admin screen.
Applications arrive with photo ID, a live profile photo, a fitness declaration, the Code of Conduct and a qualification on a route you choose. Your admins approve, refer or deny each one - and set the team, AED competence and expiry as they do.
Employer sign-on. Staff who sign in through NHS.net - or your own Microsoft directory, when you switch that on - are verified automatically.
Lapsed means stood down. An expired certificate stops alerts until a new upload is approved.
After every call. Reports and welfare requests reach your team without chasing.
Download the GoodSAM Responder app, then take the route that fits you.
If your ambulance service, health service, police force or fire service already uses GoodSAM, sign in with its sign-on - NHS.net staff in the UK are verified straight away.
Register here with photo ID, a live profile photo and your qualification. The organisation for your area approves you before your first alert.
Learn CPR first - free online courses such as the Resuscitation Council UK’s Lifesaver take minutes - then register with the organisation for your area.
Fire a simulated alert from the app to rehearse accepting, finding the defibrillators and the metronome before a real one.
If community responders are still reached by call-outs, pagers or group messages, the minutes that matter are spent finding someone.
Volunteers phoned or paged one by one while the clock runs.
Whoever is on the list is contacted, wherever they happen to be.
The defibrillator down the road is unknown - or its pads expired last year.
No live picture of who is going, or when they got there.
Qualifications and expiry dates tracked in a spreadsheet.
The nearest go first. Responders are ranked by live location and alerted in seconds, with a critical alert that sounds even on silent.
Nobody answers? It moves on. An alert that is declined or not accepted in time passes to the next nearest responder automatically.
Defibrillators on their map. Every responder’s alert map shows the five defibrillators nearest to them, with access codes and expiry reminders kept by the registry.
A timeline for every responder. Alerted, accepted, on scene, AED in hand, completed - live on the console that raised the alert.
Expired means stood down. A lapsed certificate stops alerts until a new one is uploaded and approved.
One platform for alerting, the console, the registry and governance - integrated with the CAD you already run.
Raise, update and cancel alerts from your CAD through a RESTful API - or run alerting stand-alone from the GoodSAM console.
Responders sign in with Microsoft, NHS.net, Google, Apple, Facebook or LinkedIn; staff accounts provision through SCIM and OAuth 2.0.
Teams, skills and partner organisations decide who is alerted - and which incidents each part of your control room sees.
Validated Performance: From peer-reviewed research to real-time response metrics, explore the clinical and operational data that makes GoodSAM the gold standard for emergency services.
View publicationsGlobal Case Studies: See how ambulance services, hospitals and healthcare agencies worldwide leverage GoodSAM to enhance clinical outcomes and save lives.
View showcasesWe are currently offering a 2-month free trial of GoodSAM. Getting started is straightforward:
