Capabilities
01See
Instant On SceneLive video triage from any caller's phone, no app required.02Respond
Alerting and DispatchingRoute the nearest verified responder in seconds.Featured
New - AI Triage Decision support, in real time Our AI reads the scene alongside the operator, surfacing the next best action as it unfolds. Explore AIWe provide a wealth of solutions across emergency, volunteering and support services. From the world's most advanced video systems to crowdsourcing resuscitation, from virtual wards to running national volunteer programmes, GoodSAM provides cutting edge solutions to deliver better care and services.
Video, location, chat, attachments and transcription - connecting callers to responders instantly.
No app for the caller. One tap on a text and their camera streams into your console.
Where they are. Live location with its accuracy, heading and speed.
In their language. Messages translated both ways in more than 90 languages.
Smart, Geo-Located Dispatch for Staff, Volunteers, or Both.
Nothing to install. Raise, dispatch and follow every incident from any screen.
Alerts by live location. The nearest available responders, units or both - passed on when nobody accepts.
Live video built in. Put the caller’s camera in front of every crew who needs it.
Crowdsourced resuscitation - alerting nearby trained responders and locating the nearest AED.
Nearest first. The closest trained responders are alerted, and an alert nobody accepts moves on.
Through silent mode. Critical alerts on iPhone and a siren setting on Android.
Defibrillators on the map. The kits nearest each responder, with access codes while they attend.
National registry of AEDs and emergency equipment - locating the nearest kit in seconds.
Free to search. Anyone can look up the kits near an address.
Kept in date. Pad and battery reminders for defibrillators before they expire.
On every alert. Responders see the kits nearest them; control rooms, the kits nearest the incident.
Community support, welfare checks, referrals and volunteer tasking at scale.
Geolocated alerting. Urgent and scheduled requests matched to nearby volunteers.
Skills matching. The right skills for the job, from the volunteer’s own profile.
Lone worker safety. Timed check-ins, with reminders and a safeguarding email when one is missed.
AI-powered clinical documentation, transcription and real-time analysis.
Transcripts. Every recording, word for word, with the speakers kept apart.
AI Documents. First drafts on your own templates, from a recording, an agent chat or typed notes.
Self-hosted. A speech model and a language model hosted by GoodSAM on its own GPUs.
Store, redact and disclose evidence and get statements signed - one chain of custody.
Fingerprinted. MD5 and SHA-256 on every file, with a certificate.
Redacted in the browser. Faces, plates and voices, keyframed and rendered as a copy.
Kept to policy. Retention from 8 hours to 100 years, in your own region.
GoodSAM provides the visual intelligence that modern emergency services demand. From enabling police to secure instant video evidence in domestic violence cases to empowering paramedics with remote triage tools, our platform bridges the gap between the caller and the responder. By unifying live feeds from the public, staff, and specialised hardware, we ensure that every agency (from fire and rescue to emergency medicine) has the clarity needed to act decisively when every second counts.
We are used by some of the largest emergency and health care services in the world. We are proud to help deliver services with over 400 highly innovative and dynamic partners.
Three services that put their callers’ cameras in front of their control rooms - and what it saved them in a year.
Powering emergency response across police, ambulance, fire and rescue services in the UK, USA, Canada, Australia, New Zealand and beyond.
What services around the world have published about GoodSAM - in their own words.
Being attended by a GoodSAM Responder increased the odds ratio for survival to hospital discharge by 3.15 in East Midlands and 3.19 in London.
The risk-adjusted odds ratio of patient survival to hospital in those that had a smartphone activated responder before EMS arrival was 1.37 i.e. a 37% increase in survival.
Among 779 eligible out-of-hospital cardiac arrests in the San Antonio Fire Department EMS system, pre-arrival CPR was significantly more common when video telecommunication was used compared with standard audio dispatch (62% vs 46%). Video use was also associated with family members more frequently initiating CPR.
Across 838 emergency GoodSAM Instant-On-Scene videos, video changed the assessment of the patient’s condition in 51.1% of calls and altered the emergency response in 27.5% of cases.
Call times were reduced from 15 minutes to 6 minutes, and in 62% of cases GoodSAM video prevented the onward need for a face to face consultation.
GoodSAM was used as a virtual ED video tool for 3 months. In the 867 video consultations it prevented 58% of ambulance transfers to ED, and 97% of staff and rural practitioners referring through the system found it “very good” or “excellent”.
